Incident Management Analyst

Title: Incident Management Analyst

Location: Issaquah WA (hybrid model 3 days onsite)

Duration: 612 Months Contract

Job Duties/Essential Functions:
Experience in Application support( Not Infra support)application monitoring and creating alters for thresholds values
Database knowledge and writing SQL queries is mandate.
Reading the log files and getting into the root cause of the issue
Experience in Google cloud is an added advantage.
Experience in eCommerce Solutions (is a plus)
SAP Hybris knowledge
Provide 1st Level support to Production issues logged via Jira tickets for eCommerce International Markets.
Ensures that eCommerce Websites are 100% up and operational (24X7X365)
Set up automated monitors/alerts for P1/P2 tickets/issues.
Respond ASAP to P1 Critsit/Site Down issues open a conference bridge send our Incident Email Notification collect detailed information and facilitate problem resolution in an All Handson Deck mindset with clients SIP teams.
Build Problem Management processes document Root Cause Analysis on Critisit/P1 issues and share with Client SIP teams.
Triage issues gather Gray logs and consolidate detailed information on all Production tickets under the defined Service Level Agreement based on Priority of tickets.
Perform 24X7 Health checks on eCommerce Websites Database queries and Backend systems and stop/restart Cronjobs and processes as required.