Professional Services Manager

Key Areas of Responsibility

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a program and scope.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes exposure and risk on project.
• Ensures project documents are complete, current, and stored appropriately.
• Tracks and reports team hours and expenses on a weekly basis.
• Manages project budget.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Follows up with clients, when necessary, regarding unpaid invoices.
• Analyzes project profitability, revenue, margins, bill rates and utilization.
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
• Understands pricing model and billing procedures.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization.
• Assures project legal documents are completed and signed.
• Identifies business development and "add-on" sales opportunities as they relate to a specific project.
• Facilitates team and client meetings effectively.
• Holds regular status meetings with project team.
• Keeps project team well informed of changes within the organization and general corporate news.
• Effectively communicates relevant project information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Possesses general understanding in the areas of application programming, database and system design.
• Maintains awareness of new and emerging technologies and the potential application on client engagement
  

Basic Qualifications

• Bachelor’s Degree in a technical discipline or equivalent work experience.
• 6-8 years’ experience in complicated programs and project management
• Strong focus on program governance
• Experience in the Financial Services Industry/Banking – check processing, outsourcing, managed services, application development
• Strong technical acumen with experience in Hardware, Software, Services, Professional Services offerings in the IT industry
• History of successful team management and leadership. Helps virtual team members prioritize workload, manage and respond to deadlines.
• Aggressive self-starter, able to rally team support for process and accountability in a rapidly changing environment.
• Experience working in a matrix organization across functional teams and geographies. Able to accomplish objectives through influence, vs. reporting structure.
• Demonstrates the ability to think strategically, yet able to problem-solve and drive tactical execution.
• Strong communications and presentation skills to be able to interact with senior level executives across the company and customers and prospects.
• Proficient computer skills (Word, Excel and PowerPoint) required. Preferred Qualifications
• Solution Management
• Product Management
• Operations Management
• Account Management & P&L Management
• Organizational Change Management
• Project Management Certification
  

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.