Customer Support Manager

Key Responsibilities:

• Maintain and update product pricing in catalogs and price lists to ensure accuracy and competitiveness.
• Regularly update product catalogs with new items pricing information and comprehensive product details.
• Collaborate closely with the sales team to facilitate transparent communication and ensure customer satisfaction.
• Provide troubleshooting and assistance for customer orders account statuses and relevant problems.
• Work closely with logistics teams to facilitate transparent communication and ensure customer satisfaction.
• Act as a liaison between sales shipping and accounts receivable.
• Conduct proactive followups with customers to gauge satisfaction collect valuable feedback and address any concerns.
• Stay updated with new products and feature launches to ensure the sales team is informed.
• Update internal systems with new product information pricing adjustments and crucial customer data.
• Examine outstanding orders and individual customer inquiries to ensure nothing is overlooked.
• Follow up on pending disputes and problems to ensure timely resolution.
• Serve as a liaison between customer service shipping accounting and the warehouse to facilitate smooth daily operations.
• Suggest improvements to the sales process.
• Evaluate and issue credits in accordance with established company policies.
• Ensure accurate and efficient processing of customer orders with acute attention to detail.
• Utilize Electronic Data Interchange (EDI) systems and processes proficiently to streamline operations.
• Manage and monitor customer accounts including following up on outstanding invoices and collections.
• Oversee product returns and exchanges in accordance with company policies.
• Investigate and promptly resolve outstanding deduction discrepancies.
• Address and resolve customer inquiries concerns and issues promptly and professionally to uphold our high service standards.

Qualifications:

• Bachelors degree in business administration or a related field preferred.
• Proven experience in customer service management particularly in the food industry.
• Strong understanding of collections returns pricing and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems and data entry.
• Familiarity with EDI systems and processes.
• Detailoriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Strong problemsolving and conflictresolution abilities.

Preferred Qualifications:

• Experience with customer service software and CRM systems.
• Knowledge of supply chain and logistics processes.
• Advanced proficiency in Excel and other Microsoft Office applications.
• Certification in customer service or sales management.
• Ability to adapt to a fastpaced environment and manage multiple priorities.

• Bonus
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Remote Work :

No