Call Center Customer Service Assistant

Job Title: Call Center Customer Service Assistant

Location: Halifax NS

Department: Customer Service

Reports To: Call Center Supervisor/Manager

Job Type: Fulltime

Job Summary:

We are seeking a dedicated and personable Call Center Customer Service Assistant to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls providing excellent customer service resolving customer issues and maintaining high customer satisfaction. This role requires strong communication skills a positive attitude and the ability to work in a fastpaced environment.

Key Responsibilities:

1. Customer Interaction:

   • Handle inbound and outbound calls in a professional manner.
   • Respond to customer inquiries promptly and accurately.
   • Provide detailed information about products services and policies.
   • Maintain a positive and empathetic attitude towards customers at all times.

2. Issue Resolution:

   • Identify and assess customers’ needs to achieve satisfaction.
   • Resolve product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution and following up to ensure resolution.
   • Escalate unresolved issues to the appropriate internal teams as needed.

3. Data Management:

   • Accurately record all customer interactions transactions comments and complaints in the company’s CRM system.
   • Maintain and update customer information as necessary.

4. Product Knowledge:

   • Stay updated on product knowledge and company policies to provide accurate information to customers.
   • Participate in training and development sessions to improve service quality.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Excellent communication and interpersonal skills.
• Strong problemsolving skills and attention to detail.
• Ability to multitask prioritize and manage time effectively.
• Proficient in using computers and various software applications (e.g. CRM software Microsoft Office).