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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيJob Title: Technical Analyst Service Desk
Job Type: Contract; FullTime
Location: Canada Multiple Locations (Hybrid)
About the Company:
Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing insurance software learning programs and other business services to producers agribusiness owners and agrifood entrepreneurs across the country.
Responsibilities:
The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.
Requirements:
Required Experience
Service Desk/Tier 1 experience > 24 months or equivalent support experience.
Required Skills:
Comfortable with a variety of basic software solutions
Good communication time management
Demonstrated ability and willingness to learn new tools.
Dependable and reliable
Familiarity with updating and using a knowledge base.
General knowledge of computer systems analysis techniques and ITIL processes
Nice to have:
Bilingual (French) ITIL V3/4 KCS M365
دوام كامل