Technical Support EngineerSpecialist -

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Technical Support Engineer
Schedule: 9 AM 5 PM EDT or overlap of 9 AM 2 PM PDT
Salary Range: USD per month

About the Role
Do you thrive on keeping things organized and solving problems Do you enjoy using your technical skills to help others If so this role might be a perfect fit for you!

Responsibilities

• Be the backbone of our Customer Success team: You'll provide administrative support handling nontechnical inquiries and requests from our customers.
• Technical problem solver extraordinaire: For issues requiring a deeper dive you'll take ownership troubleshooting and resolving technical problems reported by customers.
• Data & Reporting Guru: Own the creation and delivery of regular support team reports including key metrics like ticket volume and resolution rates. You'll also identify opportunities to create new reports and insights for the team.
• Automation Champion: We love efficiency! You'll have the opportunity to develop and implement lowcode tools to streamline our workflows and automate repetitive tasks. (Bonus points for experience!)
• Master of our platform: Gain indepth knowledge of the platform allowing you to assist customers and colleagues effectively.

Requirements:

• 5 years of relevant professional experience
• Familiarity with Javascript
• Experience with ticketing systems like Jira Hubspot (our platforms) Zendesk or Freshdesk
• Strong technical problemsolving skills with a knack for debugging
• Excellent written and verbal communication skills you'll be interacting with customers (including technical and nontechnical audiences)
• Ability to work independently and handle multiple tasks simultaneously
• A passion for data and reporting
• A desire to learn and grow your technical skillset (React Go a plus!)