Looking for ITSM Process Consultant HYBRID MODE in Sunrise FL or Phoenix Arizona

Looking for ITSM Process Consultant (HYBRID MODE) in Sunrise FL or Phoenix Arizona

Hi

Hope you are doing wonderful.

Please find the job description below appreciate if you can go through it and revert back to me with your latest copy of resume ASAP and do let me know if your friends or colleagues who might be interested for this position.

Job Title : ITSM Process Consultant (HYBRID MODE)

Location : Sunrise FL or Phoenix Arizona

Location : 6 Months Plus

Job Description:

Looking for ITSM Process Consultant (HYBRID MODE) along with below mentioned skills:

BELOW IS THE DETAILED JD:

• Complete review of the application release and change management process Publish the gaps/findings
• Create a recommended proposal for the release process align with Engineering
• Manage R&R with respect to Release and Change Management for Application Support
• Review the deployment strategy for the Platform Identify Gaps produce recommendations. These recommendations will then have to be aligned with Engineering and will become of Resiliency and Automation workstreams
• Contribute to recommending post validation monitoring controls
• Contribute to defining Access controls in case something breaks (for example : Do we have the access to back out Do we have the knowledge documented steps to backout)
• Produce PRR checklist. Work with TAP Council on the Permit to Operate Guidelines
• Define and create process flows and procedures
• Provide requirements to automate this process (or at least make it systematic)
• Create a process flow for incidents RCA problem feedback loop with engineering and product (Sources from where the feedback can come automated manual and how are we going to make sure that the feedback reaches the right team how will we track report measure)
• Review the current ITSM process help create awareness and education among the team members business engineering.
• Review the toolchain for linking incidents > problem > defects > STATUS
• Define associated key performance metrics
• Be able to produce automated reports. Initial scope of work is to outline/define all requirements
• Govern 3rd party Incident Management
• Establish standard process to review issues/status for 3rd party partners.

Thanks & Regards

Syed Imran

Account Manager

TekisHub Consulting Services LLC

1000 N West Street Suite 1200 Wilmington Delaware 19801

(O) Ext: 214 (D)

Note: For any escalation or queries please reach out to /

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