Customer Care Front Desk Executive

• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions process customer accounts and file documents.
• Follow communication procedures guidelines and policies.
• Take the extra mile to engage customers.

• To take ownership of and resolve customer enquiries and communications including those requiring referral to other services agencies stakeholders and organisations by providing assistance advice and information.
• To identify customer needs and expectations to deliver service requests ensuring the customer receives an effective service by being efficient knowledgeable and consistent in delivery with the objective of achieving first contact resolution.
• To respond to telephone (24*7) electronic or facetoface service requests enquiries and customer communications utilising Information and Communications Technology (ICT) to improve service delivery and efficiency.
• To operate the Councils cash handling and payment facilities including the acceptance allocation and reconciliation of payments made.
• To act as an advocate for the Customer First Contact Centre promoting positive communication across the organisation and encouraging constructive and effective relationships.
• To ensure that the terms of the Data Protection Act are adhered to confidentiality is maintained at all times and the guidelines for the release of information are followed.
• Counter Sales will hold an added advantage and must be flexible to attend the stalls and events

process customer accounts,deliver service requests,cash handling,customer complaints,organization,information and communications technology (ict),identify customer needs,customer service,records of customer interactions,communication,confidentiality,problem-solving,guidelines for the release of information,data protection act