Senior Operations Manager - Al-Futtaim

Established in the 1930s as a trading business AlFuttaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai United Arab Emirates. Structured into five operating divisions; automotive financial services real estate retail and healthcare; employing more than 35000 employees across more than 20 countries in the Middle East Asia and Africa AlFuttaim Group partners with over 200 of the worlds most admired and innovative brands. AlFuttaim Groups entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect excellence collaboration and integrity; AlFuttaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

This Senior Operations Manager will oversee and manage all aspects of store operations establishing high levels of instore standards; customer care & service and effectively managing all budgeted resources to secure agreed growth and profitability targets.

What you will do

Strategic and Operational Management

• Oversee all aspects of store operations and ensure delivery of high instore standards. This will include store coverage customer feedback merchandising standards and implementation of instore activities and promotions etc.
• The job holder will receive regular reports from store managers about sales performance and tradingrelated issues to give specific feedback.
• Supervise and ensure that stores adhere to agreed store stock holding targets inventory levels and the correct procedures relating to product handling.

Budget Management and Optimization

• Agree and implement the sales growth and profitability strategy set by the HO.
• Participate in the budgeting process and agree on targets for the business. Based on the agreed targets receive feedback from the different functions decide on the operational plan for the stores and monitor adherence to the plan to achieve the agreed budgets.
• The job holder is responsible for controlling operating costs and expenses responding to market dynamics achieving customer service standards and targets & implementing corrective action when and where required.

Marketing and Customer Service Improvement

• Ensure local marketing activity is implemented for all KSA locations and that all competitor activity is monitored and reported on.
• Instill a culture of customer obsession aiming for excellent customer service and implementing best practices across all levels.

Process Improvement

• Ensure that all processes & methods for scanning storing and the delivery of merchandise are followed.
• Review and suggest process improvements to minimize shrinkage through poor handling and stock loss.
• Agree with the buying team store stock holding targets.
• Provide timely feedback on both overstocks and shortages to the buying team.
• Supervise and ensure that stores adhere to agreed store stock holding targets inventory levels and the correct procedures relating to product handling.

Project/ Store Management

• To supervise and coordinate all aspects of new store openings and refurbishments ensuring that agreed standards are achieved municipality regulations are adhered to budgets are met and the project plan is prepared with timescales completed.
• The job holder will ensure that the project runs on schedule in line with agreed specifications and that progress is monitored.
• Identify and negotiate opportunities for Institutional sales. Identify and discuss the opportunities and locations for new & existing stores.

People Management

• Work closely with the HR Business Partner to implement the recruitment and staffing plan for all stores as per the agreed manpower budget.
• Ensure that staffing requirements for peak trading are adequately planned.
• Review the development needs of staff and store management and ensure training plans are implemented. Perform interim and annual appraisals as required.

Required Skills to be successful

• Strategic Planning
• Strong Leadership skills
• Profound passion for fashion
• Budget Management
• Strong presentation listening verbal and written communication skills
• Drive Business Target achievement
• Ability to have a vision to identify potential areas and ideas for future development and implementation.
• Point of Sale experience

What equips you for the role

Minimum Qualification and Knowledge

• Education: University Degree or Post graduate degree

Minimum Experience

• Minimum 5 years of store management experience preferably with 2 years in managing store operations in KSA.

Behavioral Competencies

• Strong people relationship and management skills
• Must have the ability to create an environment where the People values are a strong and living reality that embraces the diversity of coworkers and customers
• Customer Focus
• Continuous Improvement
• Teamwork

Were here to provide excellent service but a little help from you can ensure a fivestar candidate experience from start to finish.

Before you click apply: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a wellcrafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours but also how candidates align with our Values of Respect Integrity Collaboration and Excellence.

As part of our candidate experience promise we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.