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General Manager-Luxury Collection Assila Jeddah - Marriott International Inc
drjobs General Manager-Luxury Collection Assila Jeddah - Marriott International Inc English

General Manager-Luxury Collection Assila Jeddah - Marriott International Inc

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Job Number
Job Category Property Leadership
Location Assila a Luxury Collection Hotel Jeddah Prince Mohammed Bin Abdulaziz Street Jeddah Saudi Arabia Saudi Arabia VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management

ABOUT THE BRAND

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching and desirable destination experiences. Our mission is to guide our guests these seasoned travelers on transformative journeys that touch their spirits enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine personalized and anticipatory service then we invite you to join us on our journey and explore a career with The Luxury Collection

ABOUT THE HOTEL

A modern masterpiece that artfully blends traditional Arabian hospitality with contemporary sophistication. This 5star luxury Jeddah hotel is the epitome of understated opulence and exclusivity Assila a Luxury Collection Hotel is a celebration of the citys progress. Luxuriously spacious rooms & suites flawlessly furnished with a touch of the Arabian interior. Spectacular highceiling windows overlooking the heart of the city. Presents a picture of refined elegance and unprecedented comfort. With renowned accommodation of 304 luxury units and 94 captivating residential hotel apartments. Enchanting spa rooftop pool sporting facilities and global gastronomy.

ABOUT THE POSITION

The ideal candidate for this position will have 5 years of luxury General Manager experience. In addition evidence of strong sales leadership operational execution high guest and talent engagement hands on leadership and driving performance within a Luxury market will be key.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction profitability and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.


Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction profitability and market share; ensures that property business plans and employees are aligned with MHR/LC brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.


Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads develops tailored sales approach and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and highperformance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths development needs and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes systems and teamwork are in place to maximize individual and overall property performance.


Brand Champion

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/LC brand goals to employees and property leadership team; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/LC brand values in all leadership actions.

Business Information Analysis

Reviews business related data such as market share financial performance inventory employee engagement and customer satisfaction; analyzes business information to proactively address changing market conditions ensure property operates within budgetary guidelines and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.


Employee and Labor Relations

Ensures all employees are treated fairly and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes selfavailable to employees (open door policy); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies balancing seasonality economy customer segments property objectives and customer satisfaction; established revenue strategy that supports MHR/LC brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy RevPAR and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image involving oneself in the local community and by developing strategic alliances with local officials businesses and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products services and events attain the appropriate publicity (PR buzz).


Company/Brand Policy Procedures and Standards Compliance

Verifies property compliance with legal safety operations labor and Marriott brand product and service standards; conducts both routine and shortnotice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walkthroughs to ensure building public areas kitchen and grounds are wellmaintained safe and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.


The Luxury Collection Hotels & Resorts with over 120 properties in more than 35 countries offers the promise of authentic experiences that evoke lasting treasured memories. Our more than 100 years of experience beginning in 1906 under the Italian CIGA brand a collection of Europes most celebrated and iconic properties serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics each luxury hotel and resort is a unique and cherished expression of its locale a portal to the destinations cultural charms and treasures. If you are someone with an appreciation for evocative storytelling a keen interest and passion for this destinations heritage and a desire to deliver genuine personalized and anticipatory hospitality then we invite you on our journey. In joining The Luxury Collection you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
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