Customer Support Engineer

What You Will Be Doing

• Design and Refine AI tools that are tailored to enhance the customer service experience. This includes creating systems that predict client needs and automate responses, which not only improves response times, but also increases overall customer satisfaction and loyalty.
• Produce detailed reports on the integration of new AI technologies within existing service frameworks. This involves leading the integration process, ensuring compatibility, and making iterative improvements based on performance data and user feedback to optimize service operations.
• Develop and lead educational initiatives such as workshops or training modules for team members. These efforts focus on upskilling the service team in the latest AI technologies and methodologies, fostering an innovative, learning-driven environment within the service department.
  

Customer Support Engineer Key Responsibilities

• Elevate IgniteTech's service standards, positively affecting business growth and client retention.
  

Basic Requirements

• Professional experience leveraging multiple LLMs (ChatGPT, Gemini, Claude, etc.) and AI tools to automate manual tasks and boost your company's productivity (if you've only ever used ChatGPT, that's probably not enough)
• At least 3 years of experience in B2B software customer support
  

About IgniteTech

If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.

A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.

We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!