Customer Support Manager

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department acting as the first point of contact for customers and representing the companys values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry compliance protocols and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team providing leadership and guidance to ensure highquality service delivery across all communication channels (live chat phone email).
• Recruit train and manage a small team fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional inperson meetings maintaining a presentable and professional demeanor at all times.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic fastgrowing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of inoffice and remote work.

Remote Work :

No