Change Manager

Title: Change Manager

Location: Sydney Australia

Duration: 12 months FTC

Type: Hybrid working with 3 days from office

This is a senior role within customers Wholesale Commercial Operations & Experience Service Operations Team to deliver a range of customers business improvement and online development projects. The Change Manager will be responsible for Business Change Management & Governance across strategic projects to achieve the desired outcome. The Change Manager will be required to manage change for the nominated remediation/strategic projects across customers Wholesale to successfully align and govern to business and customer outcomes. This is a customer facing role with the engagement and readiness of the Service providers customers Internal teams Vendors and third parties part of the critical success factors of the role. The role will engage the appropriate skills across customers Wholesale to successfully deliver the project. This is a customer facing role with the engagement and readiness of the Service providers part of the critical success factors of the role. Also includes regularly report the status of key performance indicators for the projects and mitigate/escalate any issues as appropriate.

a) Lead for Change Management:

Change Management Leadership of the delivery of nominated customers Wholesale Projects including migration planning and execution

Manage IT Business and 3rd Party for demand scalability business outcomes and execution

Resource Management Project staff third parties and infrastructure assigned to the current projects. Act as a first point of escalation

Support Associate Director Strategic Programs & Continual Improvement to establish strong Change Management disciplines across nominated Projects

Balancing business customer and technical outcomes this role will be the custodian for

b) The Change Governance part of the role will be responsible for:

Run Business Change Governance as per established parameters

Establish Own and Run Business Change Risk Register