Technical Support

• Provide prompt and accurate technical support to customers via phone email and chat.
  
• Diagnose and troubleshoot software and hardware issues guiding customers through stepbystep solutions.
  
• Escalate complex issues to higherlevel support or engineering teams when necessary.
  
• Ensure a positive customer experience by effectively managing and resolving customer inquiries and issues.
  
• Maintain clear and professional communication with customers throughout the support process.
  
• Follow up with customers to ensure issues are fully resolved and to gather feedback on their experience.
  
• Document all customer interactions technical issues and solutions in the support ticketing system.
  
• Create and update knowledge base articles to help customers selfsolve common issues.
  
• Prepare detailed reports on recurring issues and provide recommendations for improvements.
  
• Work closely with the product development team to communicate customer feedback and technical issues.
  
• Collaborate with other support team members to share knowledge and improve support processes.
  
• Participate in team meetings and training sessions to stay updated on new products and technologies.
  

Requirements

• Bachelor s degree in Computer Science Information Technology or a related field.
  
• At least 2 years proven experience in a technical support or similar role.
  
• Strong understanding of computer systems networks and software applications.
  
• Excellent problemsolving skills and attention to detail.
  
• Exceptional verbal and written communication skills.
  
• Ability to work independently and as part of a team.
  
• Familiarity with support ticketing systems and remote support tools.
  

Benefits

• Competitive salary
  
• Health Insurance
  
• Pension
  
• Performance Bonus
  
• Annual paid vacation
  
• Group Life Insurance