Product support - AWS

1. Minimum of 4 years. of work experience in the IT industry.

2. BE IT or Computer Science / Masters in Computer Science or IT.

1. Minimum 2 years of working experience in the below technologies: AWS.

2. To have an endtoend understanding of the resources in AWS from both technical and functional perspectives.

3. To asses / identify improvements or malfunction of the service hosted and determine the appropriate mitigation actions that are required which could add value to the product and customer.

4. Minimal Code fixing/ Code debugging Log analysis to fix issues.

5. Create & update Alerts/ Monitoring Dashboard of Products to proactively address Failures.

6. Ability to prepare Dashboard/ Support Tools/ Adhoc reports and provide visibility of the management on platform performance.

7. Keep abreast of service performance in assigned areas of responsibility. Work with the development team as needed for performance analysis of service and Enhancements.

8. Identify / Track / Listen and solve issues/queries escalated on technical service problems; seek assistance from Engineers.

9. To guide support and enable Product Support to correlate and correct product deficiencies.

10. Develop knowledge bases and FAQs.

11. Assist the Product Service Engineers in preparing Failure Analysis and summary Reports and inform appropriate persons on problem solutions.

12. To have served as a liaison between the endusers dealers vendors and engineering team/IT team for any applications.

13. Work closely with employees/peers/juniors to develop solutions.

14. Establish and maintain good rapport with the application support team and related department personnel within the organization.