Senior Engineer Systems Admin Service Desk

Do you love working with client users enjoy working on many different types of tasks and conscientious about ticketing and documentation too Would you like a telecommute remote support role with opportunity to grow Are you selfmotivated with excellent customer and communication skills and highly organized

Do you have experience ...

• Responding to user requests for technical assistance via phone and email
• Working with Microsoft cloud solutions for business
• Diagnosing and resolving workstation and server hardware and software issues
• Performing basic routine server maintenance tasks including; backup/recovery testing patch management antimalware cleanup and server log review on Microsoft servers
• Identifying and escalating situations requiring urgent attention
• Logging and tracking all help desk interactions into ticketing system
• Completing projects related to workstation and server configuration as assigned
• Creating documentation for internal standards and endusers
• Following standard procedures

Do you have ...

• 5 years experience in customer facing support with Windows desktops
• 5 years working with Windows servers AD and Azure management
• Outstanding ability to work with customers demonstrating professionalism and courtesy in all customer interactions
• Experience with ticketing systems
• Ability to timemanage and meet deadlines
• High integrity and consider confidentiality important
• Solid written and verbal communication skills

Are you ...

• Passionate about helping users and have patience along with top priority customer service
• Able to routinely multitask
• Able to solve almost any problem even if it hasnt been seen before
• Thrive in fastpaced environments with a sense of urgency
• Driven to find the answer and not just the temporary fix
• Selfmotivated and a selfstarter who works well independently and remotely
• Located in the United States Very strong preference will be given to candidates in NJ or Denver CO.

If this sounds like the job for you then we want to hear from you!

About Techmentum
Techmentum is an IT Managed Services company that provides fullservice IT support to small and medium businesses in Northern New Jersey and Denver CO Metro area. We believe I.T. should stand for
Integrity and Trust when it comes to our clients. Our IT services are from A to Z for our clients; ranging from helping a user with a problem or providing CTO level advice.
Were always looking for selfmotivated technology talented people so if you like to work with and in small business environments wed love to hear from you!