Online Account Manager - Delivery Hero

Whats On Your Plate

• Vendor Relationship Management: Establish and nurture relationships with key individuals at our partner vendors. Act as the main point of contact and handle vendors queries promptly.
• Performance Monitoring and KPI Management: Regularly monitor analyze and report on vendor performance against set KPIs. Implement strategies to ensure monthly targets are met and exceeded providing insights and recommendations to optimize their online presence performance and customer satisfaction.
• Ad Revenue Growth: Drive the growth of advertising revenue by pitching our ad services to vendors managing ad budgets and monitoring the performance of ongoing campaigns.
• Sales of Subscription and Loyalty Products: Actively sell our subscription and loyalty products to vendors explaining the benefits and helping them to understand how these services can improve their performance on our platform.
• Branch Visits and Operations Management: Conduct occasional branch visits to ensure the smooth operation of our services. Work with vendors to manage and minimize failed orders and vendor delays ensuring a high level of service for our customers.
• Order and GMV Growth: Work proactively with vendors to drive growth in order volume and Gross Merchandise Value (GMV). Provide datadriven insights and recommendations to help vendors improve their offerings and performance.
• Training and Onboarding: Guide new vendors through the onboarding process ensuring they are trained and comfortable with our platform and procedures.
• Issue Resolution: Work closely with our customer service and operations teams to resolve any vendor issues or conflicts always aiming for a mutually beneficial resolution.
• Vendor Expansion: Work with existing vendors to expand their presence on our platform by exploring opportunities to increase their products visibility and promotion.
• Contract Management: Handle renewals of agreements and negotiate contract terms with vendors to ensure a winwin situation.
• Conflict Resolution: Resolve conflicts or disputes between the platform and vendors effectively ensuring both parties satisfaction.
• Product Launches: Collaborate with vendors on new product launches ensuring a smooth and successful rollout on the platform.
• Vendor Retention: Implement retention strategies to ensure longlasting mutually beneficial relationships with vendors.

What Did We Order

• Bachelors degree in Business Administration Marketing or relevant field.
• Proven experience as an Account Manager or similar role in a food aggregator or ecommerce company.
• Excellent understanding of online food ordering dynamics and customer requirements.
• Proficient in MS Office data analysis and CRM software.
• Exceptional communication and negotiation skills.
• Problemsolving and decisionmaking aptitude.
• Strong ethics with a customeroriented attitude.
• Familiarity with SQL and Python is a plus.

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook local knowledge with global expertise. It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones.
We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.
Our qcommerce concept talabat mart (121 Stores) now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide