Logistics Coordinator - Tourism - Oman - MTS Globe

Company: DESERT GATE TOURISM OMAN

An organization built on professionalism extensive experience and guestcentricity Desert Gate was the longsought dream of a visionary who established the company in 2004 as a supplier of the local needs of toplevel tour operators in the UAE. Today it is a fullfledged premium DMC serving the seven emirates of the UAE Oman the Maldives and its newest destinations Qatar and Mauritius. Over the years the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a wellproven reliable top management boasting 75 years of combined experience in the travel industry Desert Gate envisions becoming the number one luxury travel group in the Gulf region with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (confidential and through that partnership has access to the bestinclass technology and cleanest XML feed in the industry. Also as a traditional DMC Desert Gate has all you can expect from a firstrate ground handler such as excellent contracting creative excursions and superior inresort service levels.

Fleet Management

• Oversee all vehicles performance and functions
• Advise all vehicles specifications replacements repairs etc.
• Daily checking of fleet mechanics
• Maintain all vehicles records insurance registrations fines maintenance etc.
• Manage maintenance as per the vehicles records
• Checking drivers traffic fines
• Reviewing and Checking invoices of suppliers

Operations

• Responsible for entering transfer bookings and airport service bookings of local market in the system.
• Responsible in encoding drivers program and transportation request for both arrival and departure on a daily basis and sending request follow up and confirmation from all transport providers.
• Coordinating with transport suppliers regarding guest transportation amendments & cancellations and coordinating with Experience Advisors for guest requests checking and confirming with guests flights from the European CIS markets & Local Markets.
• Ensure adequate communication to Welcome Concierge regarding arrivals amendments cancellation airport services & miscellaneous requests like assisting guests to special taxis
• To monitor drivers program and sending / checking the transfer slip to hotel on daily basis.
• Responding to CS emails regarding complaints pertaining to transportation.
• Attending clients calls and other queries regarding arrival/departure lost items and complaints
• Prepare welcome packs / paging boards.
• Checking for new or additional booking arrival/ departure from reservation department.
• Keep a track of supplies which are included in welcome packs.