Coordinator Sales - Account Management - Delivery Hero

• 
  Whats On Your Plate

• Assist the Acquisition/Account team with administrative tasks including scheduling meetings preparing documentation and maintaining records.

• Facilitate communication between potential restaurant partners and the Acquisition team.

• Support the Account Management team in handling routine inquiries from existing restaurant partners.

• Help in organizing and updating account information in the assigned sheet by line manager

• Ensure accurate data entry and management of critical information in our systems.

• Regularly update and maintain records of restaurant partner details contracts and communication logs.

• Coordinate and schedule meetings presentations and calls between teams and external partners.

• Prepare regular reports for senior management on acquisition and account management activities.

• Assist in the creation and maintenance of standard operating procedures and documentation.

• Provide initial response and support in resolving issues raised by restaurant partners.

• Escalate complex issues to relevant team members in a timely manner.

• Assist in organizing training sessions for the Acquisition and Account Management teams.

• Facilitate the collection of feedback from restaurant partners regarding their experiences and services.

• Compile and organize feedback for review by the Acquisition and Account Management teams.

• Support teams in performing basic analysis of market trends and industry dynamics.

• Prepare summaries of market research findings for internal review.

• Responsible for activating campaigns & inapp products

• Expected to efficiently handle additional tasks as assigned by the manager

Secondary Tasks :

• Work collaboratively with marketing operations and customer service teams to ensure a cohesive approach to partner management.

• Act as a liaison between different departments within the company to ensure effective communication.

• Distribute internal updates and announcements relevant to the Acquisition and Account Management teams.

• Assist in the execution of marketing and promotional campaigns for restaurant partners.

• Coordinate with the marketing team to ensure timely delivery of campaign materials.

• Contribute to identifying areas for process improvements and efficiencies within the teams.

• Participate in initiatives to implement new processes or systems.

• Ensure that all activities comply with legal and company standards.

• Assist in auditing and reviewing processes for compliance.

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook local knowledge with global expertise. It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones.
We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.
Our qcommerce concept talabat mart (121 Stores) now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide