Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the awardwinning owner and operator of some of the most luxurious hotels resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the worlds most soughtafter properties the Group provides 21st century luxury with oriental charm. Above all Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place luxury hotels right for their time and place.

Mandarin Oriental Muscat

Situated in a prime beachfront location Mandarin Oriental Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites five restaurants and bars a lush Spa at Mandarin Oriental and an outdoor swimming pool. The hotel features a oneofakind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscats most desirable districts an exclusive collection of 155 Residences at Mandarin Oriental combine the Groups legendary service worldclass amenities and sweeping sea or mountain views.

Scope of Position

The Security Supervisor will take full responsibility for supervising house officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local city and country regulations.

Responsibilities

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOMCT Code of Conduct requires that all business activities and business decisions comply with the general law with all rules regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Muscat Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests customers or colleagues or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotels network computers or internet access which is in the hotels view unreasonable or inappropriate for example gambling chatroom or pornographic material is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOMCT Social Media Policy i.e. to be fully responsible for the content you publish on any social media platform including your personal site.
• Mandarin Oriental Muscat has zero tolerance on all forms of harassment or discrimination i.e. it is strictly forbidden to discriminate on the basis of gender disability including physical or medical condition race colour religion national origin ancestry citizenship age sexual orientation marital status or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management related to hotel operational activities.

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the security department.
• Provide supervisory guidance and support to all security officer colleagues within the Security Department.
• Create a safe and secure environment for our guests and colleagues by ensuring House Officers are making a minimum of 2 tours of property per shift.
• Assist in the development and implementation of Standard Operating Procedures for the Department.
• Review and followup on all incident loss and accident reports.
• Liaise and coordinate with government agencies (Police Civil Defence and Ambulance etc.) when necessary.
• Perform daily administration of hotels key control program.
• Be responsible for the fire life safety policies and procedures as dictated by Fire Departments fire safety director legislation. (To be reviewed as MOMCT Guidelines)
• Assist in training of all colleagues in emergency procedure preparedness.
• Ensure House Officers are performing daily audits of keys as per key control policy.
• Be responsible for the day to day operation of Security Department.
• Effectively enforce hotels rule and regulations
• Supervise the administration of lost and found with daily audits
• Add support to the house officers to complete routine assignments.
• Perform tasks and duties as assigned by the Director of Security or Security Manager and respond to directions given by any Executive Committee member or Manager on Duty.

• Support and adhere to all policies & procedures related to Safe Sound and Sustainability at Mandarin Oriental Muscat.

• Actively participate in the improvement of the environment just as we will be responsible members of our communities and industry organizations.
• Maintain high ethical standards.
• Treat all guests and colleagues with respect.
• Display a service orientation to our Colleague needs.
• Respond effectively to Colleague needs.
• Display a professional attitude to our Colleagues.

• Fill out Daily logs incidents report.
• To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
• Ensure all security equipment and systems are optimally functional. Report all malfunctioned equipment and systems to respective contractor/ supplier.

• Maximize profits by minimizing losses.
• Maximize a profitable return to our owners by exercising effective cost control.

• Ensure customer satisfaction from arrival to departure in accordance to the MOMCT Legendary Quality Experiences (LQEs) the MOMCT Pillars and the respective service standards of MOMCT
• Identify departmental learning and development needs for all colleagues of the outlet and share those with the Director of Security
• Review performance and development of Security Officers.
• Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
• Attend and conduct meetings during absence or unavailability of management team
• Attend internally and externally organized training programs workshops and seminars and ensure outcomes of these trainings are effectively adapted to improve standards of operations.