Operations Manager - Afaq - Warehouse Branch

• 2 years of employee and performance management experience
• Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area including weekends nights and/or holidays

Job summary
About Amazon
At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. In these key roles youll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the worlds greatest selection of products and services with the worlds best customer experience.

We are seeking an Operations Manager to lead one of our Delivery Stations.

Your responsibilities:

• Managing an environment concerning the delivery of Amazon orders direct to our customers subject to ever rising volume and complexity operating on a 24/7 basis
• Managing daytoday relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problemsolves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition performance and career management learning and development succession planning and employee engagement
• Works with key business partners such as Transport & Sortation DSP Management Finance Loss Prevention IT HR ACES and Engineering

Key job responsibilities

Key job responsibilities
The Ops Manager leads an operation for 30k packages. Manages OnTheRoad execution encompassing to Delivery Service Partners and Drivers on route and develops strategies to streamline these operations. Leads a team of 7 managers and 100 Associates being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team assigns the tracking strategy and controls the operation to ensure timely and successful Last Mile delivery.

A day in the life
This manager will be responsible for key metrics include but are not limited to: Safety Metrics OnTheRoad Metrics Under the Roof Metrics and Cost Metrics including lead Savings projects

About the team
Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows SLAs and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for costbenefit analyses). Broad experience across functional and technical areas designing developing deploying and maintaining largescale operations.

BASIC QUALIFICATIONS

• Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area including weekends nights and/or holidays
• 7 years of general experience
• Solid understanding/background from Last mile operations

PREFERRED QUALIFICATIONS

• MBA
• Solid Experience implementing Lean Manufacturing methodology
• 2 years Managing Projects E2E for a specific Site/Building

A day in the life
You have ultimate ownership for two Delivery Stations leading teams tracking site performance and always looking for ways to improve the customer experience. That means youll be close to the daytoday operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve collaboration with different stakeholders deep diving performance and risk metrics for sites as well as preparing for different levels of demand. You will mentor and coach your team to achieve top level results.

We are open to hiring candidates to work out of one of the following locations:

Riyadh 01 SAU

• 1 years of performance metrics process improvement or lean techniques experience

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