Telecalling voice process

Overview:

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote products or services.
• Handle inbound customer inquiries and resolve issues promptly and professionally.
• Identify and escalate priority issues to the appropriate channels.
• Keep accurate records of customer interactions and transactions.
• Follow communication scripts and guidelines when handling different topics or inquiries.
• Meet or exceed sales targets and objectives.
• Provide information about products or services and assist customers in the selection process.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage and update customer databases with the status of each customer.
• Work closely with the sales and marketing teams to develop strategies for enhancing the customer experience.
• Conduct customer satisfaction surveys to obtain feedback and improve services.
• Attend regular training sessions to improve knowledge and performance level.
• Adhere to company policies and procedures at all times.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep abreast of product information and promotions to provide accurate information to customers.

Required Qualifications:

• Prior experience in a telemarketing or customer service role.
• High school diploma or equivalent; additional certification in telemarketing or relevant field is a plus.
• Demonstrated ability to meet and/or exceed sales targets.
• Proficient in relevant computer applications and call center systems.
• Excellent communication and interpersonal skills.
• Strong problemsolving and multitasking abilities.
• Ability to handle rejection and remain persistent.
• Active listening and effective communication skills.
• Good time management and organizational skills.
• Familiarity with sales techniques and persuasion tactics.
• Adaptability and flexibility in a fastpaced environment.
• Ability to work well in a team environment.
• Proven track record of successful customer interaction.
• Ability to work under pressure and meet deadlines.

communication,customer service,multitasking,persuasion,active listening,time management,adaptability,voice process,customer interaction