Customer Care Executive

Overview:

Key Responsibilities:

• Answering and managing incoming calls and emails from customers
• Resolving customer complaints and escalating to appropriate departments when necessary
• Providing information about products services and company policies
• Processing orders returns and exchanges
• Maintaining accurate customer records and information
• Identifying and escalating priority issues
• Assisting in sales and marketing activities
• Generating reports on customer interactions and feedback
• Ensuring high levels of customer satisfaction through excellent service
• Handling customer inquiries through various channels including social media and live chat
• Collaborating with other team members to improve overall customer experience
• Participating in ongoing training and development programs
• Adhering to company policies and procedures
• Processing customer payments and transactions
• Maintaining a positive empathetic and professional attitude towards customers

Required Qualifications:

• High school diploma or equivalent; Associates or Bachelors degree preferred
• Prior experience in a customer service or call center role
• Strong verbal and written communication skills
• Excellent problemsolving abilities
• Empathetic and patient approach when handling customer issues
• Ability to multitask and prioritize in a fastpaced environment
• Knowledge of CRM systems and basic computer proficiency
• Strong conflict resolution and negotiation skills
• Ability to work well in a team and independently
• Flexibility to work in shifts including weekends and holidays
• Knowledge of customer service principles and practices
• Active listening and persuasion skills
• Detailoriented and organized
• Ability to remain calm under pressure
• Understanding of products and services offered by the company

flexibility,computer proficiency,empathy,multitasking,persuasion,teamwork,negotiation,verbal communication,call center,problem-solving,communication,active listening,conflict resolution,customer service,written communication,crm systems,organization