Lead and Refine Service Delivery Processes: Oversee the endtoend service delivery ensuring that all technical teams collaborate effectively to meet and exceed client expectations.
Champion of Continuous Improvement: Identify and implement continuous improvement initiatives within the IT service management framework to enhance efficiency and service quality.
Customer Satisfaction and Relationship Management: Build and maintain strong relationships with clients acting as the primary point of contact for escalated service issues and ensuring client needs are met with consideration and tact.
Agile and ITIL Expertise: Utilize your deep understanding of both Agile and ITIL frameworks to navigate and integrate best practices into our service delivery ensuring a flexible yet structured approach to managing IT services.
Requirements
Requirements:
Excellent communication skills including highlevel fluent English
Multinational Team Leadership: Proven ability to work effectively across multinational teams fostering collaboration and unity among diverse groups.
Advanced Stakeholder Management Skills: Demonstrated success in managing complex stakeholder relationships both internal and external with a knack for balancing competing interests.
Technical Savvy: Solid background in overseeing the delivery of IT services including direct experience in major incident management and the integration of IT service automation tools.
Agile and ITIL Proficiency: Strong command over Agile methodologies and ITIL practices with the ability to implement these frameworks to streamline processes and enhance service delivery.
Nice to have:
Experience with Jira Confluence Miro and collaborative tools.
Technical Degree in Computer Science Engineering or equivalent.
Experience managing and operating IT infrastructure including servers networks and applications.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا