Service Desk Manager

Position: Service Desk Manager
Location: Remote
Duration: 6 Months

Demonstrated Experience
Driven changes done reviews knows the latest and greatest in the Service desk space
Adept at handling a team comprising L1/L1.5 & L2s team on floor as per needs. An ITIL qualification (ITIL V3 and Edition 4) is (Required)
Knowledge of using tools like SummitAI or Service Now
Work with End User Computing Engineers to identify issues attend and resolve as per user expectation
Knowledge on SLA and KPI
Excellent communication skills (written and verbal English) and conference call handling etiquettes.
8 to 10 years previous IT Service Desk experience required with evidence of handling progressive responsibilities through the stints held
Minimum Education: Graduate in Engineering or Science. ITIL Foundation or Intermediate certified (preferred)