Contact Centre Agent

• Answer and respond to customer calls and correspondence.
  
• Offer various promotional products/services to customers.
  
• Build and maintain client relationships.
  
• Provide product and service information to customers.
  
• Manage and resolve customer queries or issues.
  
• Meet weekly call targets.
  
• Process customer orders forms and applications.
  
• Maintain accurate records and documentation of all call information according to standard operating procedures.
  
• Followup with customer calls where necessary.
  
• Upsell products and services.
  
• Fulfil any other duties that may be reasonably required.
  

Requirements

• Excellent customer service skills.
  
• Good written and verbal communication skills.
  
• Honesty and integrity.
  
• Good time management skills.
  
• Must be punctual and adaptable.
  
• Must be able to work within a 24hr shift system.
  
• Knowledge of Microsoft Office tools would be an asset.

Benefits

i.