Job Title: Release Manager and ITSM Specialist
Location: Plano TX Onsite
Duration: / Term: 12 months Contract
Job Description:
Responsible for ensuring the smooth and efficient deployment of software releases. Coordinate & collaborate closely with crossfunctional teams including Development DevOps and QA to ensure highquality software releases while minimizing risks and downtimes.
Duties include:
- Collaborate with development teams & product owners to plan and schedule software releases considering project timelines and business requirements.
- Oversee the release calendar (Forward Schedule of Change) and coordinate with stakeholders to ensure smooth deployments with minimal disruptions.
- Establish release processes and best practices to maintain a consistent and efficient deployment pipeline.
- Oversee configuration management processes ensuring that all components environments and dependencies are welldocumented and version controlled.
- Facilitate change management procedures validating proposed changes and evaluating potential impacts before deployment.
- Continuously improve automation scripts and workflows to optimize release efficiency.
- Conduct postrelease reviews and root cause analysis (5 whys) to identify opportunities for improvement and implement preventive measures.
- Design and implement strategy to leverage Canary Regions improving rollouts of software releases minimizing potential impact on production environments.
Ideal Qualifications:
- 3yrs release management deployment automation and change management in a cloudbased environment.
- Familiarity with Canary Region deployment strategies and related tools to manage gradual rollouts effectively.
- Strong experience with CI/CD tools (e.g. Jenkins GitLab CI/CD CircleCI) and version control systems (e.g. Git).
- Solid understanding of cloud platforms (e.g. AWS Azure GCP) and mobile application deployment processes (iOS/Android).
- Work to ensure our ITSM practices around key areas such as Incident Problem Change and Release Management are consistently being followed and processes run smoothly and effectively.
- Proficiency in scripting and automation (e.g. Bash Python) to streamline deployment workflows.
- Knowledge of configuration management tools (e.g. Ansible Chef Puppet) and infrastructureascode (IaC) principles.
- ITIL Certification (version 4).
- Strong understanding of ITIL best practices.
- JIRA Service Management and ServiceNow Required
Key Skills: Release Management Incident Management Problem Management ITSM ITIL JIRA