Backup Program Coordinator Saudi Arabia - University of Maryland Global Campus

Backup Program Coordinator

UMGC Europe

Location: Prince Sultan AB Saudi Arabia

Overseas Contingent I Parttime 48% FTE

University of Maryland Global Campus (UMGC) Europe seeks a Backup Program Coordinator. This position will be located at Price Sultan AB in Saudi Arabia. The Backup Program Coordinator reports to and works with the Assistant Director in the administration of UMGC programs.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide academic and administrative support services to prospects and students and ensure quality assurance standards are met by being available knowledgeable courteous and responsive

• Document all student contact through UMGCs Customer Relations Management System and schedule appropriate followup activities

• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff

• Organize and participate in local Education Fairs Open Houses Semester StartUps Student Appreciation Days Local Graduations and other events as needed professionally representing UMGC

• Track and analyze class enrollments and student interest as well as local degree progression to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation

• Provide assistance with processing students military documentation (i.e. Tuition Assistance vouchers ID cards orders etc.)

• Distribute marketing advertising and mass media materials at assigned locations when permissible

• Assist with base access as needed.

• May provide facility support to include: opening and closing UMGC Overseas computer lab building entrances windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students that all UMGC Overseas labs/rooms are clean and presentable and that all supplies are readily available.

• Other jobrelated duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma/GED

• Background in customer service

• Able to work in a fastpaced and complex environment with accurate attention to detail

• Possess basic office management and clerical skills

• Effective written and verbal communication skills

• Good interpersonal skills

• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

PREFERRED EDUCATION AND EXPERIENCE:

• Some college coursework

• Applicants with a U.S. valid drivers license

WHO MAY APPLY: Local applicants with individual logistical support (ILS) only. Applicants must be selfsponsored already have and be able to maintain ILS meaning that they must possess a U.S. military ID card from an external source as this position does not offer ILS. For employment eligibility purposes applicants must qualify for ILS as described in USAREUR Regulation 600700 Section III 713. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions such as tuition remission generous leave and healthcare. For detailed benefits information please visit: confidential

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty staff students contractors and guests. Because vaccinations reduce the spread of SARSCoV2the virus that causes COVID19all prospective UMGC faculty (fulltime and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always operations at our military locations in Europe Asia and stateside will follow the guidance of the U.S. Department of Defense and local commands and may require proof of full vaccination unless an exception is approved as a reasonable accommodation based on disability or religion. If so a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.