CS Agent Spanish Speaker

NOK Human Capital is hiring Customer Service Agents Calls Chat & Email (Spanish) for IntouchCX a global BPO leader in customer support industry.

Job Description:

1) Respond to customersubmitted inquiries in a timely manner via Calls Emails & chats

2) Queuebased typing work will account for approximately 90% of the role.

3) Training 1:1s/ team meetings reviewing guides/resources will account for about 10% of the time.

4) Troubleshoot and guide customers through questions and issues with their Account Billing Domains Google Workspace and other inquiries

5) Independently meet targets across Quality Productivity and Customer Satisfaction in any channel.

Job Requirements:

1) High school diploma or Bachelor Degree.

2) Very Good in English is a MUST

3) Excellent language skills especially written in the spanish language

4) Customerfacing experience required in a similar role (online support preferred retail hospitality etc).

If you match the above criteria send your resume to mentioning Spanish in subject line.

Remote Work :

No