Store Supervisor - Sephora - Oman - Chalhoub Group
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
INSPIRE EXHILARATE DELIGHT
For over six decades Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group in its endeavour to excel as a hybrid retailer has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury beauty fashion and art de vivre categories. More recently the Group expanded its expertise into new categories of luxury watches jewellery and eyewear.
On behalf of Sephora our Joint Venture Partner we are looking forward to meeting talent Store Supervisors in Oman!
As Store Supervisor you will be responsible for the customer journey services and operational service management within the store.
Responsible to lead support coach and translate the service vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their service targets.
Build develop and implement store service plans to maximise sales and KPIs performance.
OUR Manifesto
Our Manifesto At Sephora we stand together and we stand for something more. For empowerment for exploration for the opportunity to impact peoples lives through the unlimited power of beauty. We embrace uniqueness unleash creativity and pursue progress every day. Sparked by energy and excitement our passion is contagious. We are united by a common goal to reimagine the future of beauty.
Reimagine your future with Sephora.
Our Value Proposition:
We have a powerful culture that fuses aspirations uniqueness authenticity and valued by each and every Sephora member:
These are the values:
Beauty & Beyond: We reimagine beauty by inspiring our customers empowering people and helping them become the best versions of themselves.
Creativity Unleashed: We encourage exploration innovation and having fun.
Endless Evolution: At Sephora you are empowered to choose your own path and accelerate your growth.
Boldly Authentic: We celebrate diversity and embrace your unique and winning spirit.
Key Accountabilities
- Embody Sephora Attitude and set an example in front of the team.
- Support to the team in difficult situations ensuring clients satisfaction.
- Provide coaching and training to assist the team in meeting all commercial and operational KPIs.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Ensure all brand BAs are following zooning guidelines.
- Support for the floor manager as an active colead.
- Drive the team to use digital tools to deliver a customized service.
- Encourage the team to offer our Beauty Services to maximize client satisfaction.
- Support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints.
- Assist the Store Management in achieving sales objectives.
- Reinforce sales policies and techniques established at the Sephora University with all team members.
- Drive the sales target set by the management to achieve the desired market share in selective exclusive and Sephora Collection.
- Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
- Be the driving force behind any action plans shared by the management and assist with getting the sales team energized and engaged.
- Create disruptive internal competitions to motivate the team and boost the achievements.
- Apply the policies and procedures referring to products shelving plans testers prices merchandising and other partners (Brands helpers security) and provide feedback.
- Contribute to the store projection of an excellent image through cleanliness and product restocking.
- Together with the Management encourage the team to apply and follow established policies and procedures regarding store operations.
- Contribute to the stores operational KPIs and assist the management in highlighting improvement areas.
- Accurately monitor stock availability and report low stock to the store management to avoid OOS situations.
- Align with Store Management on shelving plans novelties brand relocations gird changes etc. and communicate to your assigned team.
- Assist the Store Management to drive top and bottom line / brand sales.
- Assist the Store Management in achieving business KPIs.
- Analyze all relevant KPIs and propose action plans for improvement.
- Contribute to all business reports as required.
- Motivate and develop the team through daily training/ observations.
- Communicate and drive the team on business strategy vision through animate briefings coachings and trainings.
- Coordinate with Store Management and ensure your assigned team is attending training and follow up is done after the training is attended.
- Ensure the team is using Axonify as Elearning tool; daily follow up on average training frequency for each team member. Register new staff report log in issues and oversee gift distribution of your assigned team.
- Ensure an addictive beauty experience through performing monthly assessments.
- Liaise with the store Management to manage the Annual leaves according to business needs.
- Keep the knowledge and skills up to date by attending regular training and convention events either inclass at Sephora University and in store and by connecting and actively using our digital training platform (Axonify).
- Project an exceptional image and body language in accordance with the guidelines set by Sephora.
- Inspire and motivate the team.
- Store team and HO teams.
- Clients Brand Promoters/Managers Brand Trainers Security Cleaning team.
Job Holder Profile
- Advanced knowledge in all categories.
- Proven successful sales and services in store.
- Minimum 1 to 2 years experience in a supervisory role.
- English intermediate to advanced level.
- Arabic is mandatory.
- Digital orientation/analytical skills/business acumen.
- Excellent communication skills.
- Intermediate Excel/Word/PowerPoint skills.
- Ability to deal with ambiguity.
- Innovation.
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.
We recognise the value that you bring and we strive to provide a competitive benefits package which includes health care child education contribution remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought Culture Background Differing Abilities and Perspectives to truly Inspire Exhilarate and Delight our customers. At Chalhoub Group we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender age race religion national origin or disability status.
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