Customer Experience Engineer

DescriptionAs a Customer Experience / Support Engineer at our company your key responsibilities will include:

• Researching diagnosing troubleshooting and resolving customer issues promptly and accurately.
• Providing 2nd and 3rd level support for complex and technologyspecific issues related to our products and platform.
• Following standard procedures to escalate unresolved issues to appropriate internal departments.
• Monitor and proactively solve issues within our cloud platform.

Qualifications

• Minimum 2 years of relevant experience.
• MS/BS degree in Computer Science Engineering or equivalent preferred.
• Excellent written and verbal communication skills in English; knowledge of Dutch is a plus.
• Experience with service and application support.
• Familiarity with ITSM applications and support processes (ITIL).
• Proficiency in Atlassian products (JIRA Confluence and Bitbucket).
• Knowledge of Networking Cloud platforms (Azure) and cybersecurity experience is a plus.
• Familiarity with Linux and Windows server environments.
• Knowledge of SQL and scripting.
• Familiarity with Kubernetes clusters.
• Experience in deploying microservices using Helm charts is a plus.