Customer Support Coordinator

Job Title: Customer Support Coordinator (Onsite some remote may be required)

Location: Pompano Beach/Auburndale FL

Work Authorization: Any (candidate must be authorized to work in the US)

Type: Temporary Project

Estimated Duration: 12 months with possible extension(s)

Earliest Start Date: ASAP

Seniority Level: Mid/Jr.

Requirements:

• Availability to work 100% at the Clients site in Pompano Beach/Auburndale FL (required)
• IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products (up to 1 year)
• Ability to lift 50 pounds

Customer Support Technician (Auburndale FL):

• Troubleshooting experience
• Experience monitoring and maintaining computer systems using companyprovided tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
• Proficiency in Office 365; MS Outlook MS Excel MS Word MS Teams and Windows 10/11

Customer Support Technician (Pompano Beach FL):

• Mobile Device support experience
• Audio Visual support experience
• Service Center Configuration Manager (SCCM) experience.
• Virtual Desktop Experience
• 50% Travel

Preferred:

• IT Enterprise experience
• Virtual Meeting Applications experience
• Governmental experience
• Enterprise environment experience

Responsibilities:

• Installs and configures computer hardware software systems mobile devices printers and scanners.
• Assists in coordinating audiovisual setups and video conferencing support.
• Identifies and diagnoses hardware software or networkrelated problems and identifies a plan to resolve repair or replace resources as needed.
• Recommends strategies to increase efficiencies which may include implementing new practices devices and/or software.
• Collaborates and assists with other areas of the IT department on projects and initiatives.
• Participates in afterhours (evening & weekend) oncall rotation.
• Travels to remote locations to provide support as needed.
• Performs other duties as assigned.

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