Regional Optical Manager - Minneapolis MN

Job Overview:

Responsible for the overall sales profit and service performance of multiple centers in a geographic region. Develop and execute strategies consistent with corporate direction to drive business. Manage and is accountable for the effective operation of the region's centers including staffing training policy and procedure adherence compliance optometric relations and patient/customer service. Build a strong team with a succession plan for growth and development.

Drive Business and Deliver Results:
Work individually and cross functionally to develop and execute merchandise operational and customer service strategies to deliver planned sales gross margin and EBITDA results
Execute quality center visits to validate patient/customer service standards are consistently delivered
Observe and review individual optician performance during visits and provide appropriate feedback and coaching
Establish and monitor center operations guidelines (i.e. appointment monitoring daily system balancing government and state regulations)
Ensure operational exceptions are addressed and resolved
Facilitate ongoing process improvement
Stay up to date on competition within the region

Leadership:
Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
Provide realistic parameters that allow teams to make decisions with accountability
Is accessible to teams and the rest of the organization
Provide proactive communication to centers and corporate partners
Resolve customer concerns promptly and positively
Work closely with Human Resources to develop and implement solutions related to staffing recruiting performance management and employee relations.
Oversee General Manager In Training program to develop bench strength within the region
Regularly evaluate optometrist manager and optician talent for current and future bench strength

Minimum Knowledge Experience and Skills Requirements:

Bachelor's degree in relevant business field or equivalent work experience

5 years of multiunit retail management experience

Optical Manager leadership experience preferred but not required

Proven ability to lead coach and build teammate relationships in an environment of fast change; must be able to direct and motivate a diverse teammate populations

Strong planning analysis and organizational skills

Able to work collaboratively in a matrix environment

Strong problemsolving skills to identify problems and develop solutions

Strong verbal and written communication and interpersonal skills

Strong multitasking skills

Able to thrive within a fastpaced environment

Proficiency in Microsoft Office Suite programs