drjobs ServiceNow ITSM CMDB Technical Expert English

ServiceNow ITSM CMDB Technical Expert

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Madrid - إسبانيا

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عدد الوظائف الشاغرة

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الوصف الوظيفي

Must be fluent English and Fluent Spanish Speaker

Description
Main activities and accountabilities:

In the scope of large ServiceNow CSM/ITSM/ITAM transformation projects we are looking to reinforce our ServiceNow technical team.
The candidate will join a project where an external vendor is delivering the implementations and Amadeus is driving the functional design. Their role would be to improve the overall quality and take over more complex / sensitive topics that must be delivered on time.

Main activities and accountabilities:

The technical expert we are looking for will:

• Translate business requirements into ServiceNow features focusing on minimizing the level of customizations
• Collaborate with the SN Architect on the design development and support of ServiceNow solutions employing best practices in architecture design and development.
• Deliver ServiceNow CSM or ITSM & ITAM implementations including one or several of the following:
o Core platform implementations (case incident mim service catalog…)
o CSM Portal / Employee Center enhancements
o integrations with 3rd party tools
• Review and optimize implementations done by other developers ensuring better low customization adherence optimal performance scalability and security
• Develop enhancements that were identified as gaps during the UAT phase and potentially review exiting designs to improve them.

Professional Skills (Methods & Processes)
• Knowledge of ITIL processes and the Customer/Employee Support context
• Good understanding of release management and code versioning best practices
• Strong problemsolving skills with the ability to work crossfunctionally in a fastpaced and rapidly changing work environment
• Specification writing: ability to clearly document the functional requirements including inputs outputs considered solution and alternatives high level design and integrations
• Testing Strategies: Experience of both technical and functional testing including test script writing and execution.
• Agile Methodology: Experience of working in SCRUM.

Soft Skills
• Team player: Ability to efficiently collaborate within and outside of the team and adapt to the audience (technical functional junior senior management etc
• Proactive: propose help and assistance in problem solving detect issues and propose solutions have a creative approach and propose improvement strategies
• Excellent communication
o Express ideas and opinions clearly define messages and reach a common understanding of issues addressing the audience effectively
o Active listener seeks clarification and confirms understanding
o English: Excellent

Technical & Functional
o 6 years Handson ServiceNow CSM and/or ITSM experience. ITAM is a plus.
o Expert in Service Portal management and customization (with practical experiences)
o Excellent knowledge of Case Incident and Request management Service Catalog definition and setup with practical experiences
o Good knowledge of the ServiceNow Platform and its core features (main applications shared capabilities CMDB…)
o Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
o Excellent knowledge of Workspaces UI Builder Flow Designer
o Additional experience in ITOM is a plus

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا