Customer Success Specialist 2x

• Support and participate in all functions of supporting the client s unique program including but not limited to: proactive communication identify issues resolve issues and reporting.
  
• Demonstrate an ability to multitask and problemsolve.
  
• Complete tasks with attention to detail while exhibiting a sense of urgency and effective communication to keep clients apprised of all necessary updates. .
  
• Manage client expectations by understanding the client agreement and how OpenLoops services align with contract obligations such as Service Level Agreements (SLAs).
  
• Enters accurate and detailed updates in our support systems like Zoho Desk Zoho Phones and Healthie as needed. Ensure data entry and integrity.
  
• Partners with OpenLoop teams like: Clinical and NonClinical Patient Support and Customer Success.
  
• Gather complex needs and align them with proper internal resources needed to power our partners care delivery systems .
  
• Continuously improving existing processes to evolve our product and offerings.
  
• Identifying gaps and training clinicians on various requirements needed to run our services.
  
• Highly organized selfstarting problemsolver with strong follow through skills.
  
• Ensure that current technical workflows continue to be effective and identify and escalate issues when things are not working effectively.
  
• Demonstrate strong written and verbal communication skills.
  
• Strong phone skills and the ability to multitask and look up all the relevant and necessary information access the situation understand next steps and communicate appropriately to patients while on the phone.
  
• Provide exemplary customer service focusing on execution of problemsolving any client/patient issues that arise .
  
• Ensuring all appointments/visits are completed to customer satisfaction. The expectation is that this is done in a timely manner and with a lot of attention to detail including ensuring scheduled appointments are made in the correct time zones.
  
• Acting as a proxy for the Customer Success and Implementation Manager on various meetings and workflows such as legal customer success and communications
  
• Improving team efficiency by creating optimum processes with technology and people.
  
  

Requirements

Benefits

WHAT WE OFFER:

Great Place to WorkCertified Company

Premium HMO

Holistic employee experience

Workfromhome and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program