Customer Service Advisor Italian Speaking

Italian speaking Customer Service Advisor

Malta !!

25000 Up to 10% Annual Bonus Flight Relocation Allowance 2 Weeks FREE Accommodation Private Health Insurance Fantastic Career and future!!

Award winning Online Casino Company offering the widest variety of games in the industry. Our team constantly strives to provide revolutionary casino innovation swift and secure payments excellent customer service and unforgettable player experiences.

As a Customer Service Agent you will be the first point of contact for our players though live chat email and phone calls delivering the best possible experience.

Tasks

Duties and Responsibilities

Enable our players with quality solutions in a timely personal and professional manner that exceeds the customers expectations.

• Identify and support players in any difficulties they might encounter.
• Provide explanations to customers about products/site/policies/ promotions etc.
• Update customer account/details with necessary information when needed.
• Understand guide and support players in Responsible Gambling
• Collaborate with our Fraud and payments team in customer queries.
• Understand AML and report any suspicious activity.

Shift Rotas

Day Shifts Early Morning/Late Afternoon 10 hours shifts

Requirements

Skills Required

• Be a fluent or native Italian speaker with a C1 level of English both spoken and written.
• Be flexible and willing to work on a shift basis.
• Have experience working with customers listening to their needs and providing the best solutions.
• Be an excellent listener have an empathic approach and take pride in giving an excellent service to our players.
• You have exceptional organisation skills (including arriving on time meeting deadlines and finding accurate information in a timely manner).
• You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude.
• Be an individual who is open to constructive feedback.
• Be a team player that can also work independently.
• If you are passionate about Customer Service have a genuine interest in iGaming and want to learn more this position could be for you. No iGaming experience No problem we will teach you everything!

Benefits

Employee benefits:

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events.
• Relocation package to Malta including flight and 2 weeks of accommodation.

And much more!

Recruitment process.

• Online assessment
• Final interview with the hiring manager(s)
• Reference check (two previous employers)