Vehicle Operations Specialist

Organization: Corporate Vehicle Services

Reports to: Vehicle Delivery Center Manager


Type of Employment: Contract / HourlyOvertime Eligible

Requirements:
High School Degree
Desired: College Degree/Some College
Excellent Customer Experience Skills
Strong Computer Skills including Excel

Description:

The specialist for Corporate Vehicle Services Chattanooga will assist in all areas of the operation. This includes but is not limited to the following responsibilities:

Answer questions from employees their family members dealerships and vehicle transporters via phone calls emails Skype and customer walkins by utilizing eTag Supertool VTRACS and our internal inventory Excel file to provide answers.
Timely processing of documents pertaining to factory employees leased assigned and pool vehicles.
Handle all aspects of the delivery process for approximately 1000 vehicles per year
o Utilize vehicle knowledge to inform customers of vehicle options and equipment choices
o Determine customer needs and assist in vehicle ordering
o For customers who order vehicles themselves verify the validity of the order and approve or disapprove the order as appropriate
o Oversee creation and utilization of vehicle paperwork including Manufacturers Certificate of Origin Vehicle Invoice Registration Application Title Work Power of Attorney etc. all according to the State of Tennessee regulations
o Generate a delivery packet with tag registration insurance card AIM inspection form and information pages.
o Perform actual customer delivery providing vehicle walkaround and instructing customers on the use of vehicle features
o Accept vehicle returns from customers process information in eTag and ground vehicle in Clients systems (Client Direct and Audi Direct).
o Accurately review the vehicle at time of surrender for damage check for over mileage service history and smoking. Politely and completely inform customers of fines and charges.
Interface with internal groups to work with product evaluation programs
Monitor Human Resource reports and be cognizant of vehicles for terminated employees
Act as a liaison with the local client and Audi dealers as well as local body shop(s) in Chattanooga for all work associated with Corporate Vehicle Services
Assist in implementing Special Programs approved by top management.
Maintain all service warranty in service and surrender procedures for all corporatebased company cars
Reconcile monthly NotYetInService and For Sale reports received from Vehicle Accounting and investigate discrepancies
Daily collaborate with Payroll HR and the Corporate office on split deductions and accident deductibles for active and inactive employees.
Assist employees and family members with loaner vehicles for warranty issues.
Review inactive employee information with Accounts Payable attempting to collect unpaid debts.
Communicate with various ports on late shipments as needed.
Give PowerPoint presentations to new hires at the plant on the leasing program
Assist in the Annual Vehicle Confirmation for the Chattanooga plant including reaching out to the employee manager and director.
Process termination paperwork for Chattanooga employees as needed.
As needed initiate Vehicle Recovery through repossession for terminated employees who dont follow policy.
Identify driver scan and email tickets tolls and other violations to lease customers
Renew vehicle registration for lessees.