Customer Service Assistance with Croatian and Slovenian

Do you speak Croatian and Slovenian and English fluently Are you resident in or willing to relocate to Romania

Were partnering with a leading BPO company to find a talented Customer Support Agent to join their remote team in Romania!

Location: Remote Romania (Relocation support and accomodation available)

Employment type: Fulltime

Remuneration: Base salary performance bonuses.

Tasks

• Respond to customers incoming calls and emails regarding their electronic equipement
• Ensure customer satisfaction and provide professional technical customer support
• Answer customers questions handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Identify when the issue should be reassigned to another department or more senior representative
• Keep records of customer interactions comments and complaints and in line with internal procedures
• Keep uptodate with procedures guides and manuals which will help you in contact with customers as well as to understand the product supported

Requirements

• Based in or willingness to move to Romania within a short notice
• Professionally fluent in Croatian and Slovenian both oral and written. Fluency in the other languages like Macedonian will be considered a huge advantage
• Fluent in English (at least B2 level)
• Computer literate with sound knowledge of Microsoft Office package
• A strong working capacity with general office tools
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being a team player at the same time
• Customeroriented role experience will be considered as an advantage
• Academic degree will be considered as an advantage

Benefits

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Relocation support and accommodation
• Private medical insurance
• Meal tickets
• Performance bonus
• Guidance and tools to reach your full potential.

Ready to Make a Difference

If youre a passionate customer service professional with exceptional communication skills in multiple languages we encourage you to apply!