Customer Support Executive

We are hiring a passionate independent and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer s queries smartly. He should be open to learn and unlearn based on the situational demand.

The candidate should be able to help the client mostly through calls emails and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.

Key Responsibility Area

• Build expert and dynamic knowledge of company products and services
  
• Ensure high FCR% for Chat & Calls with Low Resolution time.
  
• Good skills required to convert upgrades/References leads from the service call Email & Chats.
• Good written skill so that tickets can be handled properly.
  
• Respond quickly professionally and accurately to all customer inquiries regarding product Complaints Request etc.
  
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services and seizing opportunities to sell products and services whenever possible
  

Requirements

• 12 Yrs of support experience in Customer Service technical Support S2S SAAS.
  
• Should have excellent communication and negotiation skills.
  
• Should have time management and planning skills.
  
• Should have good negotiation & customer prospecting skills.
  

Benefits

• Incentive (based on Performance)
• BYOD/WiFi Reimbursement
  

Requirements Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 4-6 years of relevant experience in enterprise sales within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.