Technical Support Associate with Swedish

In collaboration we areworking with a leading multinational technology BPO business which is looking to recruit a Swedishspeaking Technical Support Associate for their teams in Budapest.

As a valued member of the warranty administration team you will work with the Service Teams of dealerships to obtain approvals and resolve warranty claims. You will be the liaison with technicians service advisors and service managers at dealerships and manufacturers to ensure all necessary information to provide for each claim including photos documentation estimates technician notes etc.

Location: Budapest Hungary (onsite)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Verify and validate warranty service requests in accordance with established procedures and guidelines (about 20% of the tasks will include phone calls)
• Efficiently coordinate repair processes for approved warranty claims ensuring timely resolution and customer satisfaction
• Oversee and maintain organized recordkeeping systems for warrantyrelated documentation and transactions
• Act as a pivotal link between authorized dealers and the Original Equipment Manufacturer (OEM) facilitating smooth communication and resolution of warrantyrelated matters
• Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a reasonable time

REQUIREMENTS:

• Fluent in spoken and written Italian (Level C1) and proficient in English (Level B2)
• 23 years of professional experience
• Minimum of 1 year in roles related to parts service desk or warranty departments within a dealership or experience as a junior service technician or in parts sales with fundamental technical knowledge
• Demonstrated ability to work autonomously showing selfmotivation and initiative while requiring minimal supervision
• Strong verbal and written communication skills enabling clear and effective interaction with various stakeholders
• Proficiency in managing technical issues promptly and efficiently ensuring timely resolution within the warranty context

OFFER:

• Opportunities for growth in an international and multicultural workplace
• Regular business hours work schedule from Monday to Friday
• Support to reach your full potential
• Comprehensive training
• Competitive compensation in line with the market
• Cafeteria subscription valued 22000 HUF
• Private medical insurance for the employee and dependents
  
• Dynamic and creative team with positive and friendly atmosphere