Cisco Voice Support L2

Job Title: Cisco Voice Support

Location: Nebraska City

Duration: / Term: 6 months Contract

Job Description:

Experience Desired: 5Years.

Qualification:

Implementation of Cisco Unified communication software and services

1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
2. Administer troubleshoot and manage Cisco UC devices
3. Work with Cisco TAC for critical issues.

PRINCIPAL ACCOUNTABILITIES

1. To implement and troubleshoot Cisco UC devices and softwares.
2. Configuration and troubleshooting of Cisco CUCM CUC and CUP and voice gateways/ CUBE.
3. Configuration and Troubleshooting of Cisco Expressway C&E Jabber clients for Android Windows Mac and Iphone.

KNOWLEDGE SKILLS & EXPERIENCE

• 510 Years experience in the Cisco Unified communication domain with hands on knowledge of Cisco collaboration services .
• IP Telephony protocols like SIP H323 MGCP and different Codecs and so on.
• Cisco Call Manager (CUCM) Cisco Unity Connection (CUC) Cisco Unified Presence (CUP)
• Different Cisco Jabber clients
• Cisco collaboration services Cisco Expressway C & E
• Mobile and remote access (MRA) with Cisco Expressway for Jabber clients.
• Single number reach (SNR)
• Voice Gateways / CUBE and related products.
• CUCM integration with CISCO Unity Connection Cisco Unified Presence and troubleshooting
• CUCM integration with LDAP and troubleshooting
• Configuring CUBE/ other ISR series Routers with full voice/ VOIP functionality and troubleshooting.
• Configuring analog gateways and troubleshooting .
• Configuring translation pattern route pattern and troubleshooting
• Configuring call handler and distribution list in unity connection.
• Configuring IP phone and Jabber clients and troubleshooting
• Configuring voice mail for the users.
• Configuring speed dial and abbreviated dialing.
• Troubleshooting call routing DTMF issues and so on

Key Skills:

Cisco Voice Cisco Unified communication voice gateways