Operational Assistant Tours Rentals

We are Holland Bikes a FrancoDutch company and we have several business units that complement each other to provide cyclists with the best products to meet their needs. Whether you need to get to work to school to pick up your children or your shopping to explore the city or simply to enjoy the freedom of getting around by bike were here to help.

We are Frances leading provider of guided tours and bike hire specialising in high quality Dutch bikes and customer experience.

As part of the development of our services we are looking for an Operational Assistant.

Your main role will be to contribute to the Shop Managers & Operations tasks which are fully focused on customer satisfaction.

You will be based in Opra in the 9th arrondissement of Paris which is our starting point for guided tours and will occasionally be required to travel to our other selfservice rental outlets in Paris. (Pick & Go service)

Tasks

Your daily tasks will be to :

• Inform advise and guide customers.
• Contribute to our customers experience by being proactive and efficient in anticipating and dealing positively with any unforeseen circumstances (training in our internal software and tools will be provided on arrival).
• Make the rental point attractive: tidy and clean the bikes pump the bikes etc.
• Collecting bikes from our sites or broken bikes with the bike trailer (training will also be provided).

Requirements

• You have a real sense of customer service
• You are creative in finding solutions to potential problems with the aim of always satisfying the customer
• You are comfortable communicating with customers of different nationalities and you have the ability to communicate with internal teams.
• You like cycling and youre not afraid of riding a cargo bike / bike trailer.

You are the ideal candidate if you are fluent in several languages particularly English.
It would be a real advantage if you also speak French or Dutch or German.

Benefits

At Holland Bikes we believe in new and young talent.

Experience is not a prerequisite if you can convince us that you have what it takes to succeed. If youre keen to learn and motivated wed love to train you and help you progress to the job that matches your skills and personality.

This is a fulltime position 35 hours a week. This is a 5month fixedterm contract from June to October.
We work weekends and take days off during the week.

Would you like to join an international team where business is booming

With Holland Bikes you have a 100% satisfaction guarantee!