Senior Program Manager

Key Responsibilities include:

Delivery:

• Lead the planning execution and delivery of largescale projects ensuring adherence to project timelines budgets and quality standards.
• Develop comprehensive project plans resource allocation strategies and risk mitigation plans to optimize project outcomes with a laserfocus on delivery results and commitments while also holding others accountable for their commitments
• Monitor project progress identify potential issues or bottlenecks and implement effective solutions to keep projects on track.
• Manage Service Level Agreements (SLAs) ensuring all service delivery targets are met and/or exceeded.
• Responsible for Managing monitoring and running Customer governance meetings.

People:

• Manager mentor a diverse team of Business Consultants Technical Experts and others to support project initiatives.
• Build a collaborative & inclusive team culture that promotes innovation accountability and continuous improvement.

Customer:

• Serve as the primary owner for customer/ and establish and build strong relationships and understanding of their unique business needs and objectives.
• Actively engage with customer key stakeholders to deliver business results.
• Work with Customers to develop future roadmaps.
• Identify new opportunities for collaboration expansion of account footprint and solutions.
• Anticipate customer concerns challenges and Risks and proactively address them to maintain high levels of client satisfaction.

Work cultural

• Work Collaborative with the Technical Team and CSM teams to deliver customerspecific requirements.
• Leverage industry knowledge market insights and competitive analysis to drive strategic sales initiatives and achieve revenue targets.

Qualifications and Skills

• Bachelors degree in computer science engineering or related field; An MBA or advanced degree would be preferred.
• Proven experience of 20 years in program / Project management with a track record of successfully delivering largescale technology projects on time and within budget.
• Strong leadership abilities with the capacity to build motivate and empower highperforming teams in a dynamic and fastpaced environment.
• Excellent communication skills both written and verbal with the ability to effectively engage and influence stakeholders at all levels of an organization.
• Demonstrated proficiency in client relationship management.
• Should have Critical thinking ability to decompose complex problems and chart a course to action.
• Should have a proven demonstrated capability to work with Waterfall Agile Lean and/or Continuous Delivery methodologies and tools
• Adherence to policies standards and frameworks. (e.g. SDLC Change Management Risk & Security)
• Additional skills Project management certifications such as PMP PRINCE2 or Agile/Scrum Master certification
• Flexibility to travel as needed to meet with customers and other company offices.
• Bring Humility to all actions by listening learning and being empathetic and help in all interactions with everyone.