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Customer Support
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Provide timely resolution and/or escalation of customer issues.
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Maintain a professional attitude and conduct while performing data center duties.
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Deliver proactive updates to customers and teammates as necessary.
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Follow Client processes and procedures.
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Physical device alert review throughout data centers
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Incident triage and escalation
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Provide local access and escort for vendors.
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Perform remote hands work for internal and external customers.
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General Shift Work. Nontraditional Weekend shift5 days on 2 off
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Perform data entry tasks for ongoing infrastructure changes and customer installations.
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Assist and/or complete physical installations.
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Update all relevant and required documentation.
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Complete assigned workflow tasks to provide timely turnaround to customers.
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Maintain clean and organized cabinets cables and cages during installation of equipment.
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Take ownership of technical issues and work with customers partners and internal departments to resolve problems.
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Document troubleshooting and problemresolution steps.
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Provides onsite support for hardware and systems as instructed by partner teams.
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Maintain cleanliness of the Data Center and surrounding supporting areas
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Perform Datacenter Infrastructure Environmental Monitoring
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Perform Facilities Rounds and escalate pertinent information.
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Process all in and outbound shipping/receiving.
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Immediately report facility alarms to the local Facilities Operations Engineer
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Responsible for initiating escalations for customerimpacting/potentially impacting infrastructure/redundancy loss events.
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Complete End of Shift Reporting
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Follow Data Center Policies and Procedures
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Stay abreast of new facilitiesrelated information and training updates.
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Maintain cabling and general usage item inventory levels.
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Complete policy and procedure review within scheduled timelines
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Maintain proficiency level with tools and systems used to deliver support.
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Perform other duties as required and assigned.