Service Operations Manager

On behalf of our client we are looking for Service Operations Team Lead (Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing aftersales support.
  
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance meeting contractual requirements.
  
• Be involved in guidance as well as monitoring auditing and evaluating field sites as well as field staff in aspects of quality efficiency etc.
  
• Evaluate ensure and monitor the safety of all field staff and fieldwork.
  
• Achieve the targets required such as sales costs equipment performance customer satisfaction KPI inclusive of necessary administrative duties etc.
  
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
  
• Responsible for various inquiries from customers including but not limited to quotations site works new requirements monitoring of Purchase request/Quotation cycles and others.
  
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.
  

EA License No. : 22C0971 EA Reg ID : R

Requirements

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
  
• At least 3 years of Customer and People Management working experience.
  
• Good command of spoken and written English.
  
• Possess a serviceoriented mindset.
  
• Candidates with facility management are welcome to apply.
  

Benefits