Service Coordinator

Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients. There a lot of room for quick advancement within the company as hard work is recognized. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.

Job Description:

Are you ambitious organized and a strong communicator Our client is one of the fastest growing IT Support companies in the GTA. Our Service Coordinator is responsible for all nontechnical and 1st level technical Support Desk tasks. Responsible for the coordination support management and execution of 1st Level proactive and reactive activities to ensure outstanding client support. These activities include

communicating with clients and vendors.

Essential Duties and Responsibilities:

Handle incoming calls/emails/tickets to support our clients

Communicate directly with clients to provide status updates or necessary followup

Communicate and work directly with vendors to ensure client issues are resolved

Monitor incoming incidents reported at the Service Desk and route appropriately to

respective teams

Basic 1st level troubleshooting and issue resolution

Clearly document issues and solutions

Assist the Service Desk to help meet all SLA requirements and exercise an ownership

mentality toward customer needs showing respect and consideration to all team

members and contributing improvements where possible to IT Service Desk operations

and processes

Collaborate with team and Service Desk Manager to assess process improvement

opportunities assess tools etc. to improve Support operations

Keep manager informed of issues that may impact the organization

Send out customer communication

Requirements:

Comfort with Windows desktop and Microsoft Office Suite

Ability to grasp new technology

Ability to follow standard operating procedures

Ability to multitask

Strong organizational skills

Experience working in a customer facing (inperson or remotely) role

Exceptional customer service and communication skills (including Clevel)

Ability to set and manage client expectations

The ability to work effectively in a fastpaced environment

Strong time management skills

Attention to detail and strong desire to learn

Compensation:

Our client offers excellent compensation and benefits including competitive salaries

commensurate with experience family benefits plan internal rewards profit sharing

and a generous vacation plan.