Engineering Supervisor - Wyndham Hotels amp Resorts

Job Summary

The Engineering Supervisor is responsible for the daytoday operations of the Engineering Department. In the absence of the Director and/or Assistant the Supervisor will assume the administrative financial and operating aspects of the hotel for the Engineering department.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field required.
• At least three years progressive experience in a hotel or related field preferred.
• Trade school and/or College course work in related field preferred.
• Previous supervisory skills required.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
• Must be able to crosstrain in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements

• Assist in developing and implementing plans to maintain property equipment grounds and other assets in a safe and acceptable state of repair.
• Ensure that the hotel is in compliance with all local state and federal laws.
• Ensure that all emergency and life safety equipment and systems are inspected tested and certified per hotel standards or authority having jurisdiction.
• Supervise the Engineers and ensure they are properly trained in the customer service program standard operating procedures and loss prevention standards.
• Actively participate in energy conservation programs per Wyndhams standards.
• Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.
• Assist in developing and controlling wage/salary other expenses and energy budgets per Wyndhams financial standards.
• Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.
• Assist as necessary with special projects and renovations.
• Repair and program hotel electronic lock system.
• Assist in scheduling preventive maintenance tasks.