TekWissen Group is a workforce management provider throughout India and many other countries in the world The below client is a subsidiary of Client Motor Company for its operations in India and its Head Quarter is in Sholinganallur Chennai Tamil Nadu. This Client also has integrated manufacturing facilities in Sanand Gujarat.
Job Title: Operations Management Practitioner
Location: Sholinganallur Chennai TN 600119
Position Description:
- Client is a new global business committed to commercial customer productivity.
- Client delivers a workready suite of vehicles accessories and services for virtually every vocation backed by technology and engineered for uptime.
- A true onestop shop offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the client ecosystem helping customers businesses thrive today and into the new era of electrification.
- We are looking at Incident Support Engineer to support the client products 24 / 7
Skills Required:
- Ample knowledge and experience in Incident and Problem Management Experience in setting up performance monitoring dashboards KPIs Automated Reports Experience on observability tools such as DataDog Dynatrace Splunk Quantum Metric etc. Good understanding in ITIL concepts and DevOps & SRE based support models Good understanding and hands on ITSM tools and CICD Pipelines Hands on experience on the automation efforts and related tools (Autosys ControlM ActiveBatch etc.) Ability to understand the customer requirements thoroughly and finish the work independently Ability to conduct RCA independently with Engineers and Stakeholders
Skills Preferred:
- Strong understanding in the cloud environments and services Experience or certification in GCP SRE ITIL etc. is a plus Hands on experience in scripting languages such as Python Javascript JSON etc. is a plus
Experience Required:
- More than 5 years of experience in IT Infrastructure & Application support
- Excellent communication skill quick learning ability self confidence
- Good demonstration and presentation skill
- Experience in Product and Production Support
- Willingness to work for 24x7 support model in rotating shifts Good experience in Stakeholder management
Education Required:
- Bachelors Degree or Equivalent
TekWissen Group is an equal opportunity employer supporting workforce diversity.