Duty Manager - Preferably Arabic Speaker

Duty Manager - Preferably Arabic Speaker Application Deadline: 30 June 2024 Department: Rooms Division, Front Office & Guest Services Employment Type: Fixed Term - Full Time Location: Qatar - Doha Reporting To: Front Office Manager Description Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager. Key Responsibilities • Ensures the smooth running of the operations on a day to day basis and in a pro active manner. • Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles. • Support and assist all Front Office sections. • Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems. • Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them. • Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required. • Control room availability for walk-ins and established accountability for guests departure dates and times. • Follow up with Housekeeping any unresolved room discrepancies. • Maintain reservation procedures, same day arrivals. • Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions. • Check all billing instructions and guest credit for accuracy. Follow up and resolved related issues. • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees. • Ensures that all departmental information is kept accurately and up to date. • Promotes in house sales and facilities to maximize hotel revenues. • Understand and carries out duties in line with Hotel Emergency Procedures. • Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments. • Inspects guestrooms on a daily basis. • Co-ordinates/Assists security personnel in all related matters. • Responds promptly to any operational requests from Front Office and other hotel departments. • Attends to referred and unsolved problematic situations. • Co-ordinates and assists with accommodation and transportation of guests in overbooked situations. • Completes VIP, delegations and group leaders welcome and farewell as appropriate. • Conduct efficient hand-over with coming Manager.