Develop comprehensive documentation that meets organizational standards Gain deep understanding of products and services and translate complex information into simple polished engaging content Write userfriendly content that meets the needs of target audience turning insights into language for user success Develop and maintain detailed database of reference materials including research usability tests and design specifications Evaluate current content and develop innovative methods for improvement Responsibilities Research outline write and edit content working closely with various departments to understand project requirements Gather information from subjectmatter experts and develop organize and write procedure manuals technical specifications and process documentation Work with development and support leads to identify documentation repositories revise and edit and determine best solutions for data compilation and centralized storage Research create and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration Develop content in alternative media forms for maximum usability with consistent voice across all documentation